T-Mobile Take Action - When New Cell Sites Are Needed

About Wireless Communications

Wireless For the Way We LiveWireless and SafetyWhen New Cell Sites Are Needed
How New Sites Are SelectedCell Sites to Fit Every Landscape
When New Cell Sites Are Needed

Determining when and where a new wireless facility is required to improve service is a rigorous process based on scientific analysis and modeling, as well as customer input. T-Mobile analyzes many criteria, such as the following factors.

Network performance data: RF engineering experts conduct meticulous scientific analysis of T-Mobile’s network, examining network performance data, call volume and usage patterns.

Customer satisfaction surveys and feedback: Customer feedback and research by independent organizations help T-Mobile assess wireless service quality and determine where improvements are needed.

Real-time drive test data: T-Mobile engineering teams and independent researchers simulate our customers’ call experience by driving through service areas with advanced testing equipment. They collect network performance statistics to gain precise, real-time measurements of network quality.

T-Mobile’s goal is to avoid losing connections by filling in coverage gaps and ensure our network can handle call capacity—so our customers can make calls indoors, outdoors and on the move. With the fast growth in cell phone use and capabilities, providing reliable coverage demands that our network infrastructure be continually expanded and upgraded.